If you still have questions after reading them, please contact the Board of Directors at email@example.com.
Q: What does "when the mail became available to you" mean?
A: What counts is the date the mail arrived at your mail server, not the date on which you download it to your own computer. For example, if your opponent sends his move on the 12th, but you don't get around the check your mails that day and download it the next day, you still have to count from the 12th, the day when you could have downloaded the mail.
Q: What about time-zones?
A: Time-keeping is based on your local time. Mail clients like Outlook Express display the date of mails in the inbox adjusted to your local time, so you don't have to think about this. You don't even need to know in which time-zone your opponent is. An example: Player A is located in USA East coast (time-zone -5), player B is in Germany (time-zone +1). Player A sends his move on the 14th, at 9pm. It arrives at player B's server almost instantly, but due to the six hours time difference it is already 3am on the 15th there. Player B's time starts counting the 15th and he effectively "gained" a day. Please note that this day is not counted in either player's account. Player A's time ends on the 14th, the day when he sent his move; player B's time starts on the 15th. This may seem unfair to player A, but next time he may be playing against an opponent in USA West Coast or in Hawaii, and then he will have the "advantage".
Q: What if my opponent violates time-limits?
A: If your opponent violated either of the time-limits (10 days for a single move, 30 days for 10 moves), you have to submit a formal time-complaint to the Arbiters at firstname.lastname@example.org. A time-complaint must contain the following information:
Alternatively, time-complaint may be made online.
The Arbiters will then try to contact your opponent and try to sort it out.
Q: What if my opponent does not respond any more?
A: If your opponent does not respond at all any longer, the same rules apply as for time-violations. After five days you repeat your last move, after 10 days you submit a time-complaint to the Arbiters. They will try to contact your opponent. If he does not reply to their enquiries within a reasonable time, the game will have to be awarded to you by forfeit.
Q: What if my opponent and I cannot agree on the times used up?
A: Because of these rare cases we strongly recommend that you keep copies of your last ten mails to your opponent, as well as your opponent's last 10 mails. In case of a dispute, occasionally the Arbiters may ask you to send them copies of these mails (but please do not include them initially with your time-complaint: only send them if the Arbiters request it).
Q: What if I am on vacation?
A: If you go on vacation or cannot resume your games for whatever reason, you have to send a mail to email@example.com, as well as to all your opponents, explaining shortly the reason for the absence and the exact dates.